Collection And Use Of Personal Information
Personal information is data that can be used to identify or contact a single person.
Here are some examples of the types of personal information XP Life Inc. may collect and how we may use it.
When you create an XP Life Inc. Account, register your products, apply for commercial credit, purchase a product, download a software update, register for a class at an XP Life Inc. Digital Store, contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
When you share your content with family and friends using XP Life Inc. products, send gift certificates and products, or invite others to join you on XP Life Inc. forums, XP Life Inc. may collect the information you provide about those people such as name, mailing address, email address, and phone number.
In the U.S., we may ask for your Social Security number (SSN) but only in limited circumstances such as when setting up a merchant account and determining whether to extend commercial credit.
How We Use Your Personal Information The personal information we collect allows us to keep you posted on XP Life Inc.’s latest product announcements, software updates, and upcoming events.
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with XP Life Inc., you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve XP Life Inc.’s products, services, and customer communications.
If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where an XP Life Inc. product is used so that we can better understand customer behavior and improve our products, services, and advertising.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. XP Life Inc. may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the XP Life Inc. website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
At times XP Life Inc. may make certain personal information available to strategic partners that work with XP Life Inc. to provide products and services, or that help XP Life Inc. market to customers. For example, when you purchase and activate your iPhone, you authorize XP Life Inc. and your carrier to exchange the information you provide during the activation process to carry out service. If you are approved for service, your account will be governed by XP Life Inc. and your carrier’s respective privacy policies. Personal information will only be shared by XP Life Inc. to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
XP Life Inc. shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever XP Life Inc. operates.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for XP Life Inc. to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
XP Life Inc. takes the security of your personal information very seriously. XP Life Inc., online services such as the XP Life Inc. MYXP, XP Eats and Digitaladportal protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by XP Life Inc., we use computer systems with limited access housed in facilities using physical security measures. XP Life, MYXP, XP Eats, Digitaladportal data is stored in encrypted form including when we utilize third party storage.
When you use some XP Life Inc. products, services, or applications or post on an XP Life Inc. forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at www.digitaladportal.com For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if XP Life Inc. is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
We may collect a variety of PII, including:
* Information from Third Party Services (defined below) that you explicitly give us access to; and
* Your contact information, such as your email address (depending on how you contact us).
We may also collect a variety of Non-PII, including various analytics data, such as:
* the IP address of the computer you use to access XP Life, MYXP, XP Eats, Digitaladportal;
* the type of browser software you are using;
* the operating system you are using;
* the date and time you access or use XP Life, MYXP, XP Eats, Digitaladportal;
* the website address, if any, that linked you to XP Life, MYXP, XP Eats, Digitaladportal;
* the website address, if any, you leave our website and travel to;
* other non-personally identifiable traffic data;
* versions of the XP Life, MYXP, XP Eats, Digitaladportal operating system and browser; and
* any username, including your first and last name, you submit to associate with your account on XP Life, MYXP, XP Eats, Digitaladportal.
We do not knowingly collect personal information from children under 13 except where a parent has set up an XP Life Inc. account for their child through the XP Life, MYXP, XP Eats, Digitaladportal for Students program and provided XP Life Inc. with verified parental consent.
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
To provide location-based services on XP Life Inc. products, XP Life Inc. and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your XP Life Inc. computer or device. This location data is collected anonymously in a form that does not personally identify you and is used by XP Life Inc. and our partners and licensees to provide and improve location-based products and services. For example, we may share geographic location with application providers when you opt in to their location services.
XP Life Inc. websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party iPhone app. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
To make sure your personal information is secure, we communicate our privacy and security guidelines to XP Life Inc. employees and strictly enforce privacy safeguards within the company.
All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
XP Life Inc. Inc. 7250 Keele Street, Suite 270 Vaughan, ON L4K 1Z8